Cable FAQ

The warranty covers defects attributable to materials, manufacturing or workmanship under the applicable product and commercial conditions. It is not a general guarantee against every failure that occurs during service.

Coverage depends on the product being properly transported, stored, installed and used within its specified electrical, mechanical and environmental limits. Issues caused by incorrect installation or connection, mechanical damage, unauthorized modification, operation outside rated conditions, abnormal environmental exposure or third-party equipment can fall outside warranty coverage.

A warranty claim should identify the affected product and provide enough information to trace both the supplied cable and the circumstances of the reported problem. Relevant information may include the specification, batch or drum number, purchase records, description of the issue, installation and operating conditions, photographs, inspection records and available test results.

The available records are then reviewed to determine the cause. Where the cause remains unclear, further technical investigation or an agreed independent third-party inspection may be used to determine whether the issue results from a covered product defect or another cause.

Once a valid warranty claim is confirmed, the remedy depends on the nature and extent of the verified problem.

Possible remedies include replacement of defective products, repair or corrective action where technically appropriate, or another solution agreed between the parties. A replacement normally carries the remaining warranty period of the original product unless otherwise agreed in writing.

If a confirmed manufacturing defect affects a wider production batch, the affected production scope can also be reviewed using product identification and technical traceability before determining the appropriate corrective measures.

They address different types of responsibility.

Product warranty deals with covered defects in the supplied product, such as qualifying material, manufacturing or workmanship defects. Product liability insurance addresses legal liability arising when an insured product causes qualifying third-party bodily injury or property damage, subject to the insurance policy, its limits and exclusions.

Product liability insurance therefore does not replace the warranty. The insurance documentation specifically excludes matters such as loss or damage to the insured product itself and product return, replacement or recall costs from that insurance mechanism.

The applicable document depends on the issue being considered.

Specific commercial terms such as payment, delivery and other order conditions are defined in the relevant quotation, PI, PO, Sales Confirmation, framework agreement or other agreed written commercial documents. Warranty matters are governed by the applicable Warranty Policy together with any specific written warranty agreement.

The Warranty Policy also states that where it conflicts with a specific mutually agreed written commercial agreement, the specific commercial agreement prevails.

The practical rule is therefore to identify the subject first, then apply the document that governs that particular obligation.